CTI Group


Metaswitch

SmartRecord IP uses the Metaswitch application server to direct calls to the recording application. After recording is initiated, calls are then redirected back to the Metaswitch VoIP switch.

The configuration file manages call flow for both inbound and outbound Metaswitch SIP channels, allowing the SmartRecord IP administrator to add new SmartRecord IP users and define SIP providers.

The Metaswitch application server controls the call flows for handling and routing inbound and outbound calls.

Read a Metaswitch Partner Brief

SmartRecord IP Metaswitch Architecture



SmartRecord IP Metaswitch Call Flow