Benefits

Service Provider Benefits – Increase Revenue and Reduce Operation Expenditures

• Low Total Cost of Ownership (TCO) - unlike packet-sniffing recorders, SmartRecord IP records from one central location in the network, reducing hardware deployment and management overhead.
• High Recurring Revenue Product - SmartRecord IP is a high recurring revenue product for the service providers when sold to customer as a value added service.
• Regulatory Compliance - the ability to record calls continues to be a mandatory requirement in government legislation and regulation.  SmartRecord IP provides service providers with the tools to comply with existing and developing regulations.
• Extend Portfolios - allows service providers to extend their portfolio into new vertical markets.
• High Resilience - can be implemented in a resilient/redundant configuration.
• Billing Data - provides real-time billing data and reports as graphical tables for export.
• Flexible, Global Platform – SmartRecord IP is available globally on a flexible, scalable platform providing service providers worldwide with new product offerings.
• Minimal Network Disruption or Changes – Due to the extensible SmartRecord IP platform, the service acts as a module of the VoIP switch. Re-routing of traffic through recording servers requires a minimal amount of software configuration.
• Minimal Customer Turn-Up Time – New tenants are easily managed through the service provider administration interface. Recording service is assigned to a new customer, or extended to existing customers, by simply adding the extensions to be recorded in the application.

Customer Benefits – Protect Business: Save Money and Comply to Regulations

• Cost Savings - SmartRecord IP requires little or no capital expenditure by the customer for this business critical application when purchased through a Hosted VoIP service provider.
• Unique Features - SmartRecord IP offers supervisors and managers the ability to monitor or interrupt calls in progress, either in secret, with selected, or with all participants.
• Convenience – Easy to use web interfaces, filters, descriptions and comment annotation provide system users with tools to quickly find recorded calls.
• Accessibility – Recorded calls are viewed and accessed via standard web browsers and media players, which enables any user with a broadband internet connection and a media player to view and listen to recorded calls or calls in progress.
• Easy Administration – Tenant administration determines precisely which calls are to be recorded, based on origination/termination numbers, date, time and percentage of calls to be recorded.
• Security – Recorded calls required for legal, regulatory, or compliance purposes can be easily transferred from the SmartRecord IP system to the user’s system either individually or in batches.
• Privacy – Tenant administration selects extensions for recording thus allowing the business user to control recording of sensitive extensions or information. Recorded calls are available to system users on a permissions basis, as assigned by the tenant administrators.