eBilling and analytics for a converging world

CTI Group is a leading provider of ebilling and analytics solutions to converged, fixed and mobile operators.  With over 20 years experience of providing in depth telecom billing analysis for large enterprises and SMEs, we have an enviable tier 1 and tier 2 customer base that includes many of the world’s leading communications businesses.

What does CTI Group provide the service provider?

• Increase in new business and customer retention
• Scalable solutions to meet customer demand
• Increased customer satisfaction
• Rapid delivery to market,and ROI
• Reduced customer churn
• Reduced bill production and distribution costs
• Reduced demand on customer service centres

Benefits to end users

• Understanding and transparency of costs and usage
• A comprehensive tool that helps to manage telecoms activity
• An enriched customer experience
• Enhanced information which business requires (backed by independent research)
• Fewer billing queries
• Reduced time spent processing bills and paperwork