Support Services

Our product support services include:

Choice of support contracts
Dedicated helpdesk engineers
Remote diagnostics, for seamless telephone support and software upgrades
A nationwide team of support specialists 
A specialised team of project managers
Comprehensive range of value added-services

Consultancy Services

With over 20 years’ experience in the financial sector.  Our consultants use a customer’s actual call data to offer advice on:

Best practices
Telecommunications cost reduction
Tariff comparison and bill verification
Cost allocation and billing schemes
Customer responsiveness
Network utilisation

Tariff Support
Keeping track of the best deals amid the complex and ever-changing variety of tariffs is prohibitively time consuming.
Tariff support is a value-added service that updates the tariff information on a customer’s Proteus system, ensuring that customers can easily and accurately allocate costs, verify bills and compare carriers. Tariffs, whether standard or customised, can be added, removed or modified remotely, ensuring any maintenance is rapid, cost-effective and hassle-free.

Product Training
We offer standard and advanced training courses on our products and related software, delivering them either on the customer’s premises using their live system or at our in-house training centre. Investment in training ensures that customers gain maximum benefit from Proteus’ features and facilities.