Analysis 7
Scalable, enterprise level billing analytics solution deployed in weeks with minimal Telco work streams.
What does it do?
- It’s the old dilemma: how can you offer your business clients a higher level of service – but at the same time cut costs?
- More Telcos are finding that Analysis is fast resolving this problem. It’s the leading edge bill analysis tool that creates loyalty and satisfaction – whilst cutting costs in servicing your most important accounts.
- Analysis provides a value add service to business customers and saves Telcos time on account management and billing print fulfilment costs.
- It enables the customer to create their own reports and allocate costs with the option to access their bill, allowing them to understand and manage their phone spend.
CTI’s signature billing analytics and presentment solution has been reengineered onto a truly flexible, industry standard portal architecture providing unparalleled levels of integration and deployment options for all sizes of Telco. Complying with the JSR168 standard, Analysis 7 functional portlets can be deployed into an existing portal such as BEA Weblogic, IBM Websphere or open source portals like Liferay. Designed to be database agnostic the Telco can leverage cost savings by utilising their database platform, and expertise, of choice. Out of the box Analysis 7 supports Oracle, MS SQL and open source MYSql.
Supplied with an API & SDK, Analysis 7 can be further enhanced and developed by the Telco IT team or their preferred SI , Built on a well proven and mature product base, with new functionality that can be deployed quickly and cost effectively creating a truly unique offering to your customers .
Functionality at a glance
- Full multi play compliance allowing users to analyse across their mobile, fixed, data, IP service and VoIP usage.
- Multi Currency and Language – supports multiple currencies and local nomenclature.
- Invoice Analysis - instant drill down reporting allows users to quickly analyse their invoice charges, credits and taxes at bill or invoice level. Users can compare month on month charges or analyse an individual handset users costs in just a few clicks.
- Usage Reports - powerful sub second report generation instantly formats large volumes of data into cost, usage and duration reports.
- Trend Analysis – immediate access to usage trends without the overhead and lag of creating complex, time consuming reports.
- Multiple Hierarchical Reporting – multiple company structures allow the service provider to create a hierarchy that reflects the bill, whilst simultaneously allowing the user to create their own structure to analyse information on a historical, project team or department basis.
- Cost Allocation – allocate spend and usage to hierarchy or cost centre structures which reflect the user's business
- Multi User Access Levels - provides secure access across the organisation.
- API Interface – the new API interface integrates seamlessly into existing portals or customer care systems, providing tailored solutions for each user and more opportunity for the service provider to cross sell/up sell.
- Bill Presentment – view PDF bills and invoices online.
- SplitBill – filter out personal usage from business and allow cost centre managers to control personal spend.
Service Provider Benefits
“CTI Group’s Analysis solution has proved to be a key differentiator and instrumental in securing high-profile new business customers.” Verizon Business
- Deployed in weeks with the flexibility to enhance and deeply integrate into your web environment
- Mine useful customer usage data and trends to drive targeted marketing directly into Analysis 7 or into your existing marketing media
- Cost effective solution for all size of MVNOs, Resellers, Tier 1, 2 and 3 Telcos
- Differentiate from the competition
- Attract new customers with a best of breed solution
- Increase customer satisfaction and reduce churn
- Reduce inbound queries and customer care costs
- Reduce bill production and distribution costs with a more environmentally friendly solution
- Increase brand awareness
- Complete outsourced solution for total peace of mind
- Rapid delivery to market (from as little as 3 months)
- Measurable return on investment (typical breakeven within 12 months)
Customer Benefits
- Fast, comprehensive understanding of usage
- Save time processing and approving the bill
- Create and save customised reports
- Secure, multiple user access for department managers
- Improve cost allocation
- Control abuse and identify fraud
- Easier access to individual call records
- Reduce billing queries through greater bill transparency and ‘self serve'
"This new web based solution from CTI Group will enable our customers to better analyse their monthly bills. This solution allows us to provide our customers with a unique set of tools and demonstrates our commitment to continually improve in all areas of customer service.” Verizon Business
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