SmartRecord GO

Benefits

Security and Protection
• Protection against litigation
• Offers compliance for new regulations
• Protection from difficult or abusive callers
• Verification of orders taken by telephone

Dispute resolution
• Accurate, impartial and provable incident analysis
• Real time management support
• Recording conference calls / online meetings
• The ability to add notes directly on to a call
• Forwarding recordings by email for review

Increase Staff Productivity
• Monitoring of staff performance
• Staff training
• Telesales effectiveness and training

Features

• Scalable from 4 lines to 120 lines
• Security policies to prevent accidental deletion of calls
• Storage and retrieval of up to 1,000,000 calls
• PC agnostic*– no expensive servers are required.
• Authorised staff can listen to calls as they are happening
• Facility to add notes to calls
• The ability to exclude certain numbers from being recorded – incoming and outgoing
• Automatic storage notification
• Internal address book to let users search for calls by name
• The ability to start and stop recording during a call
• Let users listen to all calls or just their own calls
• Calls can be easily searched for by various factors; date, time, dialed number etc
• Search and listen available to any authorized network based computer.

 

Architecture

The solution has been designed to work directly with BRI, PRI and Analogue trunks. Trunk types can be mixed. The system captures all calls in and out of the systems, unless specified by the software.
No extension matching is offered, meaning that the installation process is very simple. No extension matching also means that the system is PBX agnostic.

Components

Hardware
Hardware is employed to connect the NTE (Network Termination Equipment) and the computer. The hardware is designed to allow multiple connections to the same computer.
Software
Call capture. Captures all calls and stores them in a simplified chronological order on the HDD. Relevant information such as CLI, DDI, Time and Date are also stored with the call record.
Call Search and retrieval. Call are searched and retrieved by the software. The software can be accessed from any authorised computer on the Network.