• Measure and monitor employee activity

• Identify missed and unanswered calls

• Guard against fraud and network hacking

• Eliminate telephone abuse

• Validate telephone bills

• Measure customer response and handling times

• Apportion costs across your business

• Out of the box functionality

• Quick start reporting with option to tailor

• Standard reporting templates

• Powerful reporting and filtering features

• Schedule regular reports to be delivered by email

• Exports reports to Excel, CSV, PDF, HTML

• Real-time analysis of calls

• Easy to interpret graphical displays

• Sophisticated, active, graphical user interface

• Dashboard to give a ‘Wallboard’ overview