SmartRecord IP
 
SmartRecord IP is a hosted, carrier-class call recording solution. Designed as a multi-tenant solution, SmartRecord IP enables the service provider to offer recording services to their VoIP enterprise customers.

As businesses, call centres and enterprises face increasing demands for call recording for regulatory, quality management and legal purposes, call recording turns from a value added application to a business necessity.

As call centres become increasingly distributed and begin to leverage the benefits of hosted VoIP services, SmartRecord IP will help them drive efficiency, automation and distributed workforce management into their communications infrastructure. SmartRecord IP enables service providers to offer this mission critical feature to their customers as an enhanced service; with the customer not required to invest in additional hardware or software.

Benefits
SmartRecord IP offers a variety of benefits to both the service provider and their customers.

Features
SmartRecord IP is developed upon a proven set of features demanded by enterprise customers and call centres. 

Architecture
SmartRecord IP works with a variety of technologies and softswitch providers.

Components
SmartRecord IP is developed on a platform of proven technologies and industry standards across multiple servers and databases.