Rapid, intuitive bill analysis tool to improve service and cut cost

Analysis 5 is the latest version of Analysis.  It is a feature-rich online analytics solution that empowers end-user customers, from large SMEs through to multi-national businesses, to produce the reports they require to accurately analyse and report telecoms usage and expenditure.

It provides rapid and comprehensive cost analysis, including spend and usage via a range of interactive views, graphs and 3D charts.  The invoice dashboard delivers instant summary and user defined alerts or watchpoints.  Standard reports show summaries, trends and exceptions, whilst a report wizard can be used to create bespoke reports quickly and easily.

Stepped levels of functionality are available to the end-user dependent upon their needs; Reseller, Business and Enterprise.

Analysis 5 functionality at a glance

• Invoice Analysis - instant drill down reporting allows users to quickly analyse their invoice charges, credits and taxes at bill or invoice level. Users can compare month-on-month charges or analyse an individual user’s costs in just a few clicks
• Usage Reports - powerful sub-second report generation instantly formats large volumes of data into cost, usage and duration reports
• Personalised Monitoring – personalised watchpoints and observations provide a summary of key spend and usage with drill down reporting for detailed analysis
• Trend Analysis – immediate access to usage trends without the overhead and lag of creating complex, time-consuming reports
• Multiple Hierarchical Reporting – multiple company structures allow the service provider to push a hierarchy that reflects the bill, whilst also allowing the user to create their own bespoke structure so that they can analyse information on a historical, project-team or department basis
• Cost Allocation – allocate spend and usage to hierarchy or cost centre structures which reflect the user’s actual business
• Multi-User Access Levels - provides secure access across the organisation
• API Interface – the new API interface integrates seamlessly into existing portals or customer care systems, providing tailored solutions for each user and more opportunity for the service provider to cross-sell and up-sell services
• Bill Presentment – view PDF and HTML bills and invoices online
• SplitBill – filter out personal calls from business usage and allow cost centre managers to control personal spend
  

Service Provider Benefits

• Differentiate from the competition
• Attract new customers with a best of breed solution
• Increase customer satisfaction and reduce churn
• Reduce inbound queries and customer care costs
• Reduce bill production and distribution costs, with a more consumer and environmentally-friendly solution
• Increase brand awareness
• Complete outsourced solution for total peace of mind
• Rapid delivery to market (from as little as 3 months)
• Measurable return on investment (typical breakeven point within 12 months)
  

Customer Benefits

• Fast, comprehensive understanding of usage
• Save time processing and approving the bill
• Create and save customised reports
• Secure, multiple user access for department managers
• Improve cost allocation
• Control abuse and identify fraud
• Easier access to individual call records
• Reduce billing queries through greater bill transparency and ‘self serve'
  

“CTI Group’s Analysis solution has proved to be a key differentiator and is instrumental in securing high-profile new business customers.”
Verizon Business